iPhone Unlocking FAQ

What service do you provide?
Can you unlock any iPhone?
Can you unlock the new UK and US iPhones? What about French and German iPhones?
How do I find out which version my iPhone is?
How long does it take after purchase to get the software?
What does the procedure involve?
What features will I lose?
Will it work with future updates to the iphone?
Do I need my phone 'activated' with AT&T or O2?
Does it work with a fresh 'out of the box' iPhone?
If I do a restore after unlocking the phone do I need to run the unlock again?
Is it completely unlocked for voice and data use with any alternative carrier?
Is it easy to install?
How many iphones can I unlock with one license?
When can I get it?
How much is it?

What service do you provide?

We provide an unlock solution for your iphone, and we also back that up with amazing aftersales support from our UK-based call centre. That doesn't mean you need to based in the UK to call us - we also have an international number!

We also provide our customers with ringtones, wallpapers, games, and thousands of applications for their iPhone.

We are a friendly company - call or pop into our stores at any time and speak to one of our friendly technicians who will be only glad to answer any query you have.

Can you unlock any iPhone?

Yes ALL iPhone versions including v1.1.1 and also v1.1.2, v1.1.3 and v1.1.4 using PURE software! Our solution will also work when the software for iPhone v2.0 is released in June. No more sim cards - this INCLUDES out of the box 1.1.2 and 1.1.3 iPhones (i.e. Bootloader 4.6).

Can you unlock the new UK and US iPhones? What about French and German iPhones?

We can unlock them all! For any network using just software.

How do I find out which version my iPhone is?

You can find out the baseband on an unactivated phone by entering
*3001#12345#* and pressing the call button,
Now if the Modem version is

04.04.05_G - This is a OTB 1.1.4 Phone
04.03.13_G - This is a OTB 1.1.3 Phone
04.02.13_G - This is a OTB 1.1.2 Phone
04.01.13_G - This is a OTB 1.1.1 Phone

How long does it take after purchase to get the software?

We deliver the software immediately via a download link.

What does the procedure involve?

Download our unlocking application to your computer Connect your iPhone to your computer launch the Unlock Application (see below) on the computer, click Unlock and wait 2 minutes.

That's it - no complicated downgrading, or entering complex commands on the iPhone.

What features will I lose?

The only feature which won't work is Visual Voicemail - as thats a network-specific function.

Will it work with future updates to the iphone?

All iphone updates are optional to install, therefore whenever there's an update we communicate with our customers whether it is safe to update etc., or whether they should wait until we have had time to fully test with our unlocked phones here.

Do I need my phone 'activated' with AT&T or O2?

Your phone does not need to be activated with AT&T or O2 whatsoever - our software activates the iPhone for you.

Does it work with a fresh 'out of the box' iPhone?

Absolutely - in fact this is the best way to use our software.

If I do a restore after unlocking the phone do I need to run the unlock again?

Tested to the latest version - currently 1.1.4, an unlocked phone remains unlocked even after doing a restore in iTunes

Is it completely unlocked for voice and data use with any alternative carrier?

We have tested both voice and data extensively in multiple countries, using various different carriers and have found no problems. (iphone software update 1.0.2 or later is required to enter the correct provider details for data usage)

Is it easy to install?

Unlike other methods currently available, our software is by far the simplest and quickest to install and set up.

How many iphones can I unlock with one license?

One

When can I get it?

Now

How much is it?

£39.99 from our authorized online retailer, DalPay Retail. All sales are final, no returns. We will only offer refunds when all exhaustible avenues of support have been reached and neither yourself, nor us, can unlock the iPhone.